Check In/ Check Out Questions:
Can I check-in during the night?
We hold all reservations till 11pm. Late arrivals can be arranged individually by contacting the hotel by email at vertigofrontdesk@ohrllc.com.
What time is check-in?
Check in is at 3pm.
What time is check-out?
Check out is at 12 noon.
Is late check-out available?
Due to the implementation of additional cleaning and safety measures late checkouts are not currently possible.
Hotel Questions:
Is the hotel reception desk open 24 hours a day?
The reception desk is available 24 hours a day by dialing zero from your room.
Does the hotel have car parking facilities?
The Hotel Vertigo does not have any parking facilities. There are a number of nearby public lots that offer overnight parking for a fee.
Can I bring my pet?
While we love animals, we cannot accommodate pets in our facilities. Only certified service animals will be allowed to spend the night.
Can I leave my luggage at the hotel before check-in time?
Luggage and personal items can be left up to 06 hours prior to check in, or up to 06 hours after check out as a courtesy and free of charge. Unfortunately, we cannot accommodate overnight storage.
Can I ship a package to the hotel?
Packages are accepted provided they are small, weigh 15 lbs. or less and arrive within 72 hours of your scheduled stay. Packages outside of these parameters are subject to a $15.00 per day storage fee.
What is the minimum age requirement to check into the room?
The minimum age to check-in is 18 with valid ID..
Will your rooms allow rollaways/cribs? Is there a charge?
Not all rooms can accommodate rollaway beds. When provided there is a $20.00 nightly charge for rollaway beds, however there is never a charge for cribs.
Do you have a fitness center? What kind of equipment does it have? What are the hours?
The Hotel Vertigo has its own fitness center equipped with a combination of stationary machines and free weights. The fitness center however is currently closed in accordance with local and state health and safety guidelines.
What are your cross streets?
The Hotel Vertigo is located on Sutter Streets between Hyde and Leavenworth Streets in San Francisco.
Do you have connecting rooms?
The hotel has some connecting room and all are subject to availability. Please contact the front desk by email at hotelvertigo.frontdesk@ohrllc.com.
What forms of payment are accepted to pay for my room?
All major credit cards are accepted for room payment. No cash or personal checks are accepted.
How do I report a missing item?
Please contact the front desk at hotelvertigo.frontdesk@ohrllc.com or the Housekeeping Manager.
Do you allow smoking on property?
The Hotel Vertigo is a non-smoking facility.
Do you have breakfast?
No, but breakfast is available at a number of nearby cafes within two blocks.
Do you have a restaurant?
The Hotel Vertigo does not have a restaurant on-site, however there are some great options for a delicious meal within a short walk.
Do you have a pool?
The Hotel Vertigo does not have a pool.
Do you have accessible rooms?
Yes, the hotel has accessible rooms on property. It is recommended that they be requested at the time the reservation is made Please contact our reservations department at reservations@ohrllc.com..
Can I check-in during the night?
We hold all reservations till 11pm. Late arrivals can be arranged individually by contacting the hotel by email at vertigofrontdesk@ohrllc.com.
What time is check-in?
Check in is at 3pm.
What time is check-out?
Check out is at 12 noon.
Is late check-out available?
Due to the implementation of additional cleaning and safety measures late checkouts are not currently possible.
Hotel Questions:
Is the hotel reception desk open 24 hours a day?
The reception desk is available 24 hours a day by dialing zero from your room.
Does the hotel have car parking facilities?
The Hotel Vertigo does not have any parking facilities. There are a number of nearby public lots that offer overnight parking for a fee.
Can I bring my pet?
While we love animals, we cannot accommodate pets in our facilities. Only certified service animals will be allowed to spend the night.
Can I leave my luggage at the hotel before check-in time?
Luggage and personal items can be left up to 06 hours prior to check in, or up to 06 hours after check out as a courtesy and free of charge. Unfortunately, we cannot accommodate overnight storage.
Can I ship a package to the hotel?
Packages are accepted provided they are small, weigh 15 lbs. or less and arrive within 72 hours of your scheduled stay. Packages outside of these parameters are subject to a $15.00 per day storage fee.
What is the minimum age requirement to check into the room?
The minimum age to check-in is 18 with valid ID..
Will your rooms allow rollaways/cribs? Is there a charge?
Not all rooms can accommodate rollaway beds. When provided there is a $20.00 nightly charge for rollaway beds, however there is never a charge for cribs.
Do you have a fitness center? What kind of equipment does it have? What are the hours?
The Hotel Vertigo has its own fitness center equipped with a combination of stationary machines and free weights. The fitness center however is currently closed in accordance with local and state health and safety guidelines.
What are your cross streets?
The Hotel Vertigo is located on Sutter Streets between Hyde and Leavenworth Streets in San Francisco.
Do you have connecting rooms?
The hotel has some connecting room and all are subject to availability. Please contact the front desk by email at hotelvertigo.frontdesk@ohrllc.com.
What forms of payment are accepted to pay for my room?
All major credit cards are accepted for room payment. No cash or personal checks are accepted.
How do I report a missing item?
Please contact the front desk at hotelvertigo.frontdesk@ohrllc.com or the Housekeeping Manager.
Do you allow smoking on property?
The Hotel Vertigo is a non-smoking facility.
Do you have breakfast?
No, but breakfast is available at a number of nearby cafes within two blocks.
Do you have a restaurant?
The Hotel Vertigo does not have a restaurant on-site, however there are some great options for a delicious meal within a short walk.
Do you have a pool?
The Hotel Vertigo does not have a pool.
Do you have accessible rooms?
Yes, the hotel has accessible rooms on property. It is recommended that they be requested at the time the reservation is made Please contact our reservations department at reservations@ohrllc.com..